governing documents

policies and procedures

As an organization dealing primarily with vulnerable children and adults, Our Rainbow House is committed to the safety and wellbeing of all children and vulnerable people in our community. All Our Rainbow House employees, volunteers and partners are required to adhere to our Child Protection and Safeguarding Vulnerable People policies, procedures and Codes of Conduct. Any breaches of our polices and/or Codes of Conduct will be treated seriously, investigated immediately and reported to local enforcement authorities when necessary. Our Rainbow House has zero tolerance for abuse or exploitation.

Code of Conduct

Child Protection Code of Conduct

Child Protection Policy and Procedure

Safeguarding Vulnerable People Policy and Procedure

Privacy Policy

Refund Policy

Fundraising Policy and Procedure

Transparency Policy

Conflict of Interest Policy

Non-Development Policy

complaints handling

Our Rainbow House welcomes all feedback. 

Complaints Handling Policy and Procedure

Whistleblowing Policy

Any concerns may be directed to or through our contact form and will be followed up as per our Complaints Handling policy and procedures.

Suspected breaches of the ACFID Code of Conduct may be directed to the ACFID Code of Conduct Committee; Email: Postal: Chair, ACFID Code of Conduct Committee c/- ACFID, Private Bag 3, Deakin ACT 2600.

annual reports

2023 Annual Report

2022 Annual Report

2021 Annual Report

2020 Annual Report

Past Annual Reports are available on request to